Shipping protection covers against packages that are lost, damaged, or stolen in transit.

Customers can contact or file a claim directly with our insurance
partner, InsureShip, here: File a Claim.

You can select to receive a replacement or be reimbursed for your purchase.

You can read the full policy here: ShipTection Policy.

Time to File: 90 Days from Date of Shipment
Lost Shipments: Wait 20 Days Domestic; 30 Days International Shipment
Damaged Shipments: Can Be Filed Immediately

Shipping protection covers items that are lost, damaged, or stolen in transit.
You can read the full list of items that aren’t covered here: ShipTection Policy.

1. Online Claim Form
2. Proof of Value (Sales/Purchase Invoice)
3. Recipient Statement of Non-Receipt or Damage
4. (If Applicable) Pictures of Damage, repair estimate, or salvage value.

Most claims are resolved within 24 hours of submission.

Yes, shipping insurance works internationally excluding the following countries: Afghanistan, Angola,
Bolivia, Burma, Iran, Iraq, Congo, Ivory Coast, Lebanon, Liberia, Libya, Nigeria, North Korea,
Paraguay, Somalia, Syria, Zimbabwe and Venezuela