First I have to say the amount of help and information these guys were able to provide me is incredible! I wasn't sure if This rail would be a good fit for me and they gave me enough info that I was able to decide if this would work or not, And Yes I love it! thank you OSBS for helping me out and providing such awesome products.
Place is a joke
As discussed on the phone on Tuesday, 01/07/23, I am confirming again that the products you purchased are in fact compatible with the Onewheel+ model. After our discussion on the phone, I tried to call you back to help you out further. The call went to voicemail, so I am following up here.
I do apologize that the setup you ordered is not tailored to your preferences despite our lengthy discussion on January 19th when you placed the order. I would like to clarify, we are only a retailer of these products, not a manufacturer, so we cannot make any adjustments or developments in any issues you may have with your preferences of the products themselves.
As mentioned on the phone, I would be happy to walk you through some other options to adjust your digital shapings to dial in the best ride settings for your style and preference. Please feel free to reply to us or call us at (908) 333-2820 if you do want further assistance and we'd be happy to provide it. It is always OSBS' goal to ensure our customers are happy. I hope you have a wonderful rest of your day.